Terms & Conditions

These terms cover work performed by Great Home Pro. Booking a job or approving work on site means you accept them.

Last updated: August 25, 2026 · Not legal advice

1. What we do

Great Home Pro performs wall-mounting work only: television mounting, floating shelf installation, large mirror hanging, picture and artwork hanging, grab bar and assist bar installation, and over-the-range microwave installation.

We are not a general contractor. We do not perform structural, electrical, plumbing, HVAC or roofing work, and we do not run new electrical circuits or build new ductwork. Anything requiring a licensed trade is declined or referred to a qualified professional. We also decline work that is unsafe or beyond what we can do properly.

2. Quotes and pricing

• Prices shown on this website cover labour and standard hardware for what you selected.
• Quotes are based on what you tell us when booking. If conditions on site differ materially, the price may change — and you will hear the number and have the choice before further work happens, never afterwards on an invoice.
• A standalone visit carries a minimum. It is waived when the work is added to another job.
• Payment is due when the work is complete unless agreed otherwise in writing.

3. Scheduling and access

• An adult 18 or over must be present for the visit.
• Please clear the work area and have your equipment on site and unboxed where possible.
• We need safe access to the wall, and to power where the job requires it.
• We respect community rules on parking, gate access and conduct.

4. Cancellations and rescheduling

• Please give 24 hours' notice to cancel or reschedule.
• A same-day cancellation, or nobody home at the scheduled time, may incur a fee.
• Weather, safety issues or a job running long may require us to reschedule.

5. Placement, walls and workmanship

• You approve placement before anything is drilled. Once holes are made they cannot be un-made, so this step matters and we will not rush you through it.
• Mounting hardware is matched to the wall and the load — solid framing wherever the wall allows, and rated anchors where it does not.
• We cannot see inside a wall. Where pipes, wiring or unexpected construction are found, we stop and discuss options with you.
• Drilling leaves holes. Removing a mount later will require patching, which is normal and is not damage.

6. Customer-supplied equipment

You are welcome to supply your own mounts, brackets, grab bars or hardware at no change in price. We will tell you honestly if something you have supplied is not rated for the job, and we will not install it if we believe it is unsafe.

7. Text messaging terms

If you affirmatively opt in to SMS communications by selecting the optional SMS consent checkbox when booking or submitting an enquiry, you agree to receive customer care and promotional text messages from Great Home Pro. These messages may include appointment confirmations, reminders, arrival updates, scheduling changes, quote follow-ups, responses to your questions, service information and occasional promotional offers.

The checkbox is optional, is unchecked by default, and is separate from accepting these terms. Providing a phone number, booking a job or submitting an enquiry does not by itself constitute consent to receive text messages.

• Message frequency varies depending on your job and how much you message us.
• Message and data rates may apply.
• To stop messages, reply STOP at any time. You will get one confirmation and then no further texts.
• For help, reply HELP or call 602-932-6727.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive texts is not a condition of buying anything from us, and you can book a job without opting in.

We do not sell or share your mobile information or opt-in consent with third parties or affiliates for promotional or marketing purposes. See our Privacy Policy for how we handle your information.

8. Photos

We may photograph completed work for our own records and quality control. Photos are not published or used in marketing without your permission, and we do not photograph anything beyond the work area.

9. Liability

• We are responsible for our own workmanship and for damage we cause.
• We are not responsible for pre-existing damage, wear, prior poor installation, or defects in equipment or hardware supplied by you or a manufacturer.
• We are not responsible for failures caused by later alterations, or by loads well beyond what a mount was rated for.
• Except where the law says otherwise, our liability for any claim is limited to the amount you paid for that job.

10. If something is wrong

Tell us. Call or text 602-932-6727 as soon as you notice a problem and we will come back and look at it. Most issues are quick to put right, and we would far rather fix something than have you live with it.

11. Changes to these terms

We may update these terms. The current version is always on this page with its "last updated" date, and it is the version that applies to work booked after that date.

12. Contact

Great Home Pro · Casa Grande, Arizona
602-932-6727 · Daniel@GreatHomePro.com